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Personal Service From EPS

Do you know we offer a 24 hours service to your tenants, we give them an Emergency Number to call day and night.

Take into consideration: The changes in legislation are coming fast and furious. Technological developments have created a new way to interact with tenants and landlords.

What is a personal service?

Today, a personal service has come to mean offering customers the tools to manage all aspects of their lives easily and with transparency at any time of the day. Customers don’t necessarily want to do their personal admin during our office hours, they want to do it when it’s convenient to them. EPS are working on a more integral system for our landlords. Coming soon…

We reply to all our emails within 24 hours if not the same day.

We are committed to supporting our Landlords and Customer Satisfaction Technology is moving pretty fast and EPS are keeping up to date.

Our new updated database allows your tenants to report a problem easily, with the problem reported early, we can then arrange our contractors quickly, in the hope of less damage all around. It’s available 24/7, and it keeps a trail of all the works completed for your records and compliance.

We are a forward-looking lettings agency who are always aiming to offer a more personal service to our Landlords. We are also more than happy to receive your feedback and suggestions of any other service you may wish to discuss.

Please feel free to contact Susan at any time. susan@eps.properties

Safe Guarding your Money

It is vital that landlords know they are placing their trust in a professional letting agent and that their money is safe. This information outlines what precautions EPS takes, just to do that.

EPS LETTINGS are a member of ARLA Propertymark.

CMP (CLIENT MONEY PROTECTION)

Letting agents who are members of ARLA Proper-tymark protect tenants and landlords through Client Money Protection (CMP). This ensures that funds are held in a designated account and in the event of a letting agency going bust or misappropriating funds, Propertymark will reimburse any money lost.

PROFESSIONAL INDEMNITY INSURANCE

All letting agents who are members of ARLA Propertymark must have Professional Indemnity insurance. This can provide financial recompense for landlords and tenants should an agent be negligent or breach any statutory duties to their clients.

FEES & CHARGES + ALLOWABLE COSTS

Since 27 May 2015 all letting agents in England must publicise their fees. Letting agents must openly display a list of all fees, charges or penalties which may be incurred by a landlord or tenant.

NON-RESIDENT LANDLORDS

Determining whether a landlord falls within the HMRC non-resident tax scheme is based on where the landlord’s ‘usual place of abode’ is. For an individual, an annual absence from the UK of six months or more is normally regarded as meaning that the usual place of abode is outside the UK and thus the relevant tax regime applies to the landlord.

Letting agents are required by law to retain basic rate tax from the rental income received from properties owned by non-resident landlords. This retention must be made unless HMRC issue the relevant documentation to the agent relating to the non-resident landlord.

This absolves the agent from the requirement to deduct tax from the individual landlord’s income.

CONSUMER REDRESS SCHEME

Since 1 October 2014 it has been a legal requirement for all letting agents in England to belong to one of the three government approved redress schemes. These are:

The Property Ombudsman. EPS IS A MEMBER OF THE PROPERTY OMUBSMAN Property Redress Scheme

DEPOSIT PROTECTION The Agent Landlord must protect the Tenant’s Deposit. Deposit Protection Service (DPS). Tenancy Deposit Scheme (TDS) EPS ARE MEMBERS OF BOTH DEPOSIT PROTECTION SCHEMES

A landlord or letting agent must put a tenant’s deposit into the scheme within 30 days of receiving it. The landlord must return the deposit within 10 days of agreeing with the tenant how much they will get back at the end of the tenancy. If a tenant has a dispute with their landlord, then the TDP scheme will adjudicate the dispute and allocate the amount of the deposit to be returned to the landlord and tenant based on their findings. Their decision is final and no appeal is allowed.

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